Cancellation & Refund Policy

1. Overview

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

This policy applies to all bookings made through our platform for long-term accommodations (30+ days).

2. Cancellation by Guest

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

Before Host Approval

• Full refund if cancelled before host approval
• No cancellation fees

After Host Approval (Payment Confirmed)

If you cancel after the booking is approved and payment is processed:

30 days or more before check-in

• Rent: Refunded, minus a deduction of up to 7 days of daily rent (based on elapsed days since approval).
• Utilities: 100% Refunded.
• Service Fee: Non-refundable.

15 to 29 days before check-in

• Rent: Refunded, minus a deduction of 10 days of daily rent.
• Utilities: 100% Refunded.
• Service Fee: Non-refundable.

Less than 15 days before check-in

• Rent: Refunded, minus a deduction of 15 days of daily rent. (If total paid rent is less than 15 days, no rent refund).
• Utilities: 100% Refunded.
• Service Fee: Non-refundable.

After Check-in

• Non-refundable.
• If you need to move out early, please contact the host or support for potential early termination agreements, subject to host discretion.

3. Cancellation by Host

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

• Full refund to guest
• Assistance finding alternative accommodation
• Host penalties

4. Security Deposits

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

• Deposit amount and timing
• Conditions for withholding
• Refund timeline
• Dispute process

5. Refund Processing

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

• Refund timeline: 5-10 business days
• Refund method: Original payment method
• Processing fees

6. Force Majeure

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

Cancellations due to:

• Natural disasters
• Government travel restrictions
• Public health emergencies
• Other unforeseeable circumstances

7. Disputes

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

If you disagree with a cancellation decision, please contact our support team at [EMAIL ADDRESS] within 14 days.

8. State-Specific Provisions

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

Additional provisions may apply based on property location:

• California
• New York
• Florida
• [Other states as applicable]

9. Contact Information

For questions about cancellations and refunds:

• Email: [EMAIL ADDRESS]
• Phone: [PHONE NUMBER]
• Hours: [BUSINESS HOURS]